PRIVACY POLICY

If you have any questions regarding our Privacy Policy or the way we collect and process your data, please do not hesitate to contact us at [email protected]

Information for end users of SafeSpark VPN application

SafeSpark VPN provides you complete access to VPN-service by utilizing a portion of your network connection and device resources. In order for this arrangement to work effectively, SafeSpark VPN requires access to a limited amount of your personal information.

The data we can access through our application is categorized as follows:

1. Device information: This includes your IP address, operating system version, device model, charging status, last seen timestamp, and physical location (city and country). We use this information to determine if we can utilize your device's resources and to gather data from public internet resources.
2. Network information: This pertains to the current status of your WiFi connection, which helps us avoid utilizing your device's resources when it is connected to mobile network data.

The above-mentioned information is essential for the proper functioning of the agreement between you and SafeSpark VPN.

Additionally, for the purpose of analyzing and enhancing our service, we collect aggregated statistics related to the usage of our application. This may include error and crash reports, as well as application usage analytics. We process this data to improve the functionality and usability of our services and applications, based on our interest in providing a better experience.

Information for website visitors

When you visit our website, certain information is automatically gathered. This includes your IP address, location, browser type, device, and operating system. We collect this data to ensure the proper functioning of our website.

To collect this information on our website, we utilize cookies and similar technologies. Additionally, if you contact us through email or the designated "Contact Us" form, we may collect your personal information. This data will be used to address your inquiry and effectively handle any issues or questions you may have. Our processing of this information is based on our legitimate interests, specifically the effective administration of our business operations and communication with our users.

Data sharing

We rely on various service providers to effectively deliver our services. These providers include data storage companies, performance analytics entities (involved in error and crash reporting), web and app usage analytics entities (such as Google and Facebook Analytics), and others. These service providers are legally obligated to handle your information securely and are not permitted to access your personal data for their own purposes. Furthermore, they are required to refrain from sharing your information with any unrelated third parties.

In order for our clients to access and collect data from public internet sources (such as websites), we may share your location and IP information. This data sharing is crucial for fulfilling the contractual obligations between you and SafeSpark VPN.

Unless specifically stated otherwise, we do not share or disclose your personal information except in the following circumstances:

We are legally obligated to disclose the information, such as in response to a court order, to enforce an agreement, or to protect our business, employees, or other stakeholders' rights and intellectual property.
Disclosing the information is necessary for our representatives to perform their duties on our behalf.
It becomes necessary to address an emergency situation.

Data transfers beyond the European Economic Area (EEA)

We strive to ensure that even if your data is transferred outside the EEA, our partners and service providers comply with European privacy rules and standards. We include data protection clauses in our agreements with service providers and partners. If they are located in countries that do not have adequate legislation recognized by the European Commission, we establish agreements that incorporate standard data protection clauses approved by the European Commission.

Data retention and storage

We will retain your processed personal data only for as long as necessary for the intended purpose. After the termination of our contractual or any other relationships with you, we will not retain it for more than five years.

Your rights in relation to your personal information

As an individual whose personal information is processed by us, you have certain rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights include:

- Right of access: You have the right to request access to the personal data we have collected about you. In certain cases, we may need additional information to verify your identity and fulfill your request. The additional information you provide will be used solely for the purpose of assisting you in exercising your right of access.
- Right to rectification: You have the right to update and correct your personal information in our application.
- Right to erasure: You have the right to request the deletion of your personal information. We will comply with such a request only if: (a) we no longer need the information for the purposes it was collected; (b) deleting the information does not conflict with any legal obligations we have; (c) the data is not necessary for establishing, exercising, or defending legal claims.

In addition to the above rights, you also have the following rights:

- Right to restriction of processing: You can request the restriction of processing if you believe your personal data is being unlawfully processed.
- Right to object: You can object to the processing of your personal data if it is based on SafeSpark VPN's legitimate interests and is infringing upon your fundamental rights and freedoms. However, we reserve the right to demonstrate that our legitimate interests override your rights and freedoms.
- Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, and to request its transmission to another data controller.
- Right to lodge a complaint: If you believe that we have mishandled your data or violated privacy laws, you have the right to lodge a complaint with a relevant supervisory authority.

To exercise these rights or address any additional concerns regarding this Policy, please contact us at [email protected].

Information regarding children

SafeSpark VPN has no intention to collect personal information from children under the age of 14, or any other age that requires parental consent for the collection and processing of personal data. If we accidentally collect personal information from a child, we will promptly take steps to remove or delete the information upon notification. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary actions to cease data collection and delete any information we may have.

Personal data security

We handle your data with the utmost responsibility and care, employing rigorous measures to ensure its security and compliance with applicable laws. We conduct regular testing and updates, restrict access, and take all necessary precautions to protect your information. However, it is important to note that no business, including SafeSpark VPN, can guarantee complete security of internet communications.

Contact Us

If you feel that your privacy was not treated in accordance with our Privacy Policy, or if you believe that your privacy has been compromised by any person in the course of using the Services, please contact SafeSpark VPN at: [email protected] and our privacy officer shall promptly investigate.